User Experience Reading List
Compiled by Christina Wasson
Last updated 15 April 2004
Ethnographic
Perspectives on Design
Bell, Genevieve. 2001. Looking across the
Bentley, R., J. A. Hughes, D. Randall, T. Rodden, P. Sawyer,
D. Shapiro, and
Blomberg, Jeanette, Jean Giacomi, Andrea Mosher, and Pat
Swenton-Wall. 1993. Ethnographic field methods and their relation to design. In
Participatory design: principles and practices, ed. Douglas Schuler and
Aki Namioka. Hillsdale:
Blomberg, Jeanette, Lucy Suchman and Randall H. Trigg. 1996. Reflections on a work-oriented design project. Human-Computer Interaction 11:237-265.
Blomberg, Jeanette, Lucy Suchman, and Randall Trigg. 1997.
Back to work: renewing old agendas for cooperative design. In Computers and
design in context, edited by M. Kyng and L. Mathiassen.
Brun-Cottan, Francoise, and Patricia Wall. 1995. Using video to re-present the user. Communications of the ACM 38 (5):61-71.
Button, Graham, ed. 1992. Technology in working order:
studies of work, interaction, and technology.
Buuer, Jacob, Thomas Binder and Eva Brandt. 2000. Taking video beyond “hard data” in user centred design. Presented at the Participatory Design Conference. http://www.sdu.dk/Nat/MCI/UCD/Artikler/VIDEOBEYONDHARDDATA.PDF
Crabtree, Andy. 2003. Designing
collaborative systems: a practical guide to ethnography.
Engeström, Yrjö and Virginia Escalante. 1996. Mundane tool or object of affection? The rise and fall of the Postal Buddy. In Context and consciousness: activity theory and human-computer interaction, ed. Bonnie A. Nardi. Cambridge, MA: MIT Press.
Harel, D. and G. Prabhu. 1999. Designing for other cultures: a strategic approach. Design Management Journal 10(4):60-68.
Heath, Christian, and Paul Luff. 2000. Technology in action. Cambridge: Cambridge University Press.
Hughes, John A., David Randall, and Dan Shapiro. 1992. Faltering from ethnography to design. In Proceedings of the conference on computer supported cooperative work. New York: ACM Press.
Hughes, John, Val King, Tom Rodden, and Hans Andersen. 1994. Moving out from the control room: ethnography in system design. In Proceedings of the conference on computer supported cooperative work. New York: ACM Press.
Jordan, Ann T. 2002. Design anthropology. In Business anthropology.
Jordan, Brigitte. 1997. Transforming ethnography –
reinventing research.
Jordan, Brigitte. 1996. Ethnographic workplace studies and
CSCW. In The design of computer supported cooperative work and groupware
systems, ed. Dan Shapiro, Michael Tauber and Roland Traunmüller.
Luff, Paul, Christian Heath, and David Greatbatch. 1992. Tasks-in-interaction: paper and screen based documentation in collaborative activity. In Proceedings of the conference on computer supported cooperative work. New York: ACM Press.
Luff, Paul, Jon Hindmarsh, and Christian Heath, eds. 2000. Workplace studies: recovering work practice and informing system design. Cambridge: Cambridge University Press.
Masten, Davis L. and Tim M.P. Plowman. 2003. Digital ethnography: The next wave in understanding the consumer experience. Design Management Journal 14 (2):75-84.
Nardi, Bonnie. 1997. The use of
ethnographic methods in design and evaluation. In Handbook of human-computer interaction II, ed. M.G. Helander, T.
Landauer, and P. Prabhu.
Nardi, Bonnie and Yrjö Engeström, eds. 1999. Special issue. A web on the wind: the structure of invisible work. Computer-Supported Cooperative Work 8(1-2). http://www.kluweronline.com/issn/0925-9724.
Nardi, Bonnie and Vicki O’Day. 1999. Information ecologies: using technology with
heart.
Nardi, Bonnie and Steve Whittaker. 2002. The place of face
to face communication in distributed work. In Distributed work, ed. Pamela Hinds & Sara Kiesler.
Nardi, Bonnie, Steve Whittaker and Heinrich Schwarz. 2002. NetWORKers and their activity in intensional networks. Journal of Computer-supported Cooperative Work 11 (1-2):
Roberts, Melody. 2002. Border crossing: the role of design
research in international product development.
Robinson, Rick E. 1994. Making sense of making sense: frameworks and organizational perception. Design Management Journal 5(1):8-15.
Robinson, Rick E. 1994. The origin of cool things. In Design
that packs a wallop: understanding the power of strategic design.
Robinson, Rick E. and Jason Nims. 1996. Insight into what really matters. Innovation Summer:18-21.
Ruhleder,
Karen. 2000. The virtual ethnographer: fieldwork in distributed electronic
environments. Field Methods
12(1):3-17.
Ruhleder, Karen and Brigitte Jordan. 2001. Co-Constructing non-mutual realities: delay-generated trouble in distributed interaction. Journal of Computer Supported Cooperative Work 10:1:113-138.
Ruhleder, Karen and Brigitte Jordan. 2001. Managing complex, distributed environments: remote meeting technologies at the “chaotic fringe”. First Monday 6:5. http://firstmonday.org/issues/issue6_5/ruhleder/
Shapiro, Dan. 1994. The limits of ethnography: combining social sciences for CSCW. In Proceedings of the conference on computer supported cooperative work. New York: ACM Press.
Simonsen, Jesper and Finn Kensing. 1997. Using ethnography in contextual design. Communications of the ACM 40(7):82-88.
Sperschneider, Werner and Kirsten Bagger. 2000. Ethnographic fieldwork under industrial constraints: towards design-in-context. Presented at NordiCHI. http://www.sdu.dk/Nat/MCI/UCD/Artikler/KB.PDF
Squires, Susan and Bryan Byrne, eds. 2002. Creating
breakthrough ideas: the collaboration of anthropologists and designers in
the product development industry.
Suchman, Lucy. 1987. Plans and situated actions: the problem of human-machine communication. Cambridge: Cambridge University Press.
Suchman, Lucy A., and Randall H. Trigg. 1991. Understanding practice: video as a medium for reflection and design. In Design at work: cooperative design of computer systems, edited by J. Greenbaum and M. Kyng. Hillsdale: Lawrence Erlbaum Associates.
Suchman, Lucy. 1995a. Making work visible. Communications of the ACM 38 (9):56-65.
Suchman, Lucy. 1995b. Special issue: Representations of work. Communications of the ACM 38 (9).
Tso, Judy. 1999. Do you dig up dinosaur bones? Anthropology, business, and design. Design Management Journal 10(4):69-74.
Wasson, Christina. 2000. Ethnography in the field of design. Human Organization 59 (4):377-388.
Wasson, Christina. 2002. Collaborative work:
integrating the roles of ethnographers and designers. In Creating
breakthrough ideas: the collaboration of anthropologists and designers in
the product development industry, ed. Susan Squires and Bryan Byrne.
Collections that Mix
Ethnographic and Technical Perspectives
Kyng, Morten, and Lars Mathiassen, eds. 1997. Computers and design in context. Cambridge, MA: MIT Press.
Shapiro, Dan, Michael Tauber and Roland Traunmüller, eds. 1996. The design of computer supported cooperative work and groupware systems. Amsterdam: Elsevier.
Activity Theory
Bødker, Susanne. 1991. Through the interface: a human
activity approach to user interface design.
Kuutti, Kari. 1996. Activity theory as a potential framework
for human-computer interaction research. In Context and consciousness: activity
theory and human-computer interaction, ed. Bonnie A. Nardi.
Nardi, Bonnie A., ed. 1996. Context and consciousness: activity theory and human-computer interaction. Cambridge, MA: MIT Press.
Redmiles, David, ed. 2002. Special
issue. Activity theory and the practice of design. Computer-Supported Cooperative Work 11(1-2). http://www.kluweronline.com/issn/0925-9724
or http://www.ics.uci.edu/~redmiles/activity/final-issue.html.
Limitations of
Cognitive Psychology
Bannon, Liam. 1991. From human factors to human actors: the
role of psychology and human-computer interaction studies in system design. In Design
at work: cooperative design of computer systems, edited by J. Greenbaum and
M. Kyng.
Bannon, Liam J. 2000. Situating workplace studies within the
human-computer interaction field. In Workplace studies: recovering work
practice and informing system design, edited by P. Luff, J. Hindmarsh and
C. Heath.
Robinson, Rick E. 1993. What to do with a human factor: a
manifesto of sorts. Special issue: new human factors.
Participatory Design
Greenbaum, Joan, and Morten Kyng, eds. 1991. Design at work: cooperative design of computer systems. Hillsdale: Erlbaum.
Kuhn, Sarah, and Michael Muller. 1993. Special issue: participatory design. Communications of the ACM 36 (4).
Schuler, Douglas, and Aki Namioka, eds. 1993. Participatory design: principles and practices. Hillsdale: Erlbaum.
Trigg, Randall H., and Susan Irwin Anderson. 1996. Special issue: current perspectives on participatory design. Human-Computer Interaction 11.
Websites of Relevance to Design Anthropology
Brigitte Jordan’s Home Page. http://www.lifescapes.org/
Charlotte Linde's Home Page. http://ic.arc.nasa.gov/people/clinde
Bonnie Nardi’s Home Page. http://www.darrouzet-nardi.net/bonnie/
Lucy Suchman’s Home Page. http://www.comp.lancs.ac.uk/sociology/staff/suchman/suchman.htm
Dori Tunstall's Moblog: Intellectual explorations in design, decision-making, and governmentality. http://dori3.typepad.com/my_weblog/
Ann Galloway's Design Culture Bibliography. http://www.purselipsquarejaw.org/dissertation/design_biblio.html
Louise Ferguson's Resources on User Experience. http://www.louiseferguson.com/resources.htm
Practical Gatherings, providing services and support for the growing profession of workplace anthropology. http://www.practicalgatherings.com/
The Silicon Valley Cultures Project Website. http://www.sjsu.edu/depts/anthropology/svcp/
Work, Interaction and Technology Research Group, The Management Centre, King’s College London. http://www.kcl.ac.uk/management/witrg/over.html
World’s First Human Computer Interaction Rap. http://www.ok-cancel.com/archives/features/2004/02/worlds_first_hci_rap_we_got_it.html